Remote Assistance
Remote Desktop Connection
 

Inludes How to configure Linksys WRT54GP2 Vonage Wireless Router
for
WinXP Pro Remote Desktop Connection

WINDOWS FIREWALL

If you use WINDOWS FIREWALL check the exceptions:
Control Panel, Windows Firewall, Exceptions, BE SURE WINDOWS FIREWALL is CHECKED

ZONE ALARM FIREWALL

1. ALSO - be sure your ZONE ALARM FIREWALL is configured to allow access to the remote computers....

FOR LOCAL COMPUTERS at home (To allow only certain computers from accessing I DID NOT DO THIS) :
2. Go to each remote computer and do START, RUN, COMMAND, IPCONFIG...get the remote computer's IP address and then:
3. Go to Zone Alarm, FIREWALL, ZONES, ADD IP ADDRESS and enter each IP address.

I DID THIS - FOR for all computers:
Go to ZONE ALARM, Firewall, MAIN, set Internet Security Zone to MEDIUM.  This will allow REMOTE DESKTOP CONNECTION.

Configure HOST  Desktop (Not the remote laptop):

On Desktop computer to be controlled - Right click on "My Computer" and select Properties. Tap the Remote tab and click on the
Remote Assistance "Advanced" button. Make sure the "Allow this computer to be controlled remotely" checkbox is CHECKED

To connect using Remote Desktop, you must have a user account with a password on the DESKTOP COMPUTER. If you don't yet have a password on your account,
create a password by opening Control Panel, and clicking User Accounts. Click your account,
click Create a password, and follow the prompts.
 

SET UP ROUTER TO ALLOW REMOTE REMOTE ACCESS

1. The router is running - Desktop computer.
2. Click START, RUN, CMD, IPCONFIG
3. Write down the IP ADDRESS (Which is the address of your computer connected to the router)
4. Open webpage for your router WRT54GP2 by typing in the address of your router which is the DEFAULT GATEWAY for example:
http://192.168.15.1/ - (Then save the page in your Links for future easy access)

If router will NOT LET YOU open that webpage - and you have pressed the router's reset button...
You must log in with user name admin and password admin

5. Click APPLICATIONS & GAMING, PORT TRIGGERING and be sure that Port 3389 is NOT entered there at all.
6. Now click APPLICATIONS & GAMING, DMZ, ENABLE, DMZ HOST IP ADDRESS, enter the IP Address you wrote down in step 2.
7. Go to http://www.whatismyip.com/ and copy your IP Number
9. On desktop computer click START, LOG OFF, then get your USER NAME & PASSWORD (if any - recommended).
8. Run REMOTE DESKTOP CONNECTION and insert the ISP number from step 7.
9. Insert USER NAME and PASSWORD from step 9.
9. Hit CONNECT.

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DOUBLE CHECKING
CHECK TO SEE IF CONNECTION WORKS WITH A LOCAL LAPTOP
 connected to the HOST DESKTOP with the SAME ISP CONNECTION WHILE AT HOME

1. If RDC connects with the IP address numbers of the DESKTOP but NOT the PUBLIC IP ADDRESS - which is from, STEP 7, it means ROUTER is set wrong:
2. Set IP Address in the Router APPLICATIONS & GAMING,  DMZ screen = Desktop Command Prompt, IPCONFIG, IP address = CONNECT
3. IF CONNECTS - this means ROUTER is configured correctly and RDC is available worldwide.

4. Double check now with the PUBLIC IP ADDRESS or the DynDNS HOST NAME given to you.

5. Get your IP from DynDNSUpdater in my system tray or http://www.whatissmyip.com

5. If no connect - check that FIREWALL is configured to allow Remote Desktop Connection.  ZONE ALARM is set in FIREWALL CONTROL, Zones, Add, now your own IP address there.
6. If no connect, start over at CONFIGURE HOST above.
 

REMOTE ASSISTANCE

click START, HELP & SUPPORT, Invite a friend to connect to your computer
with REMOTE ASSISTANCE, Invite someone to help you   Use email - OUTLOOK EXPRESS - copy and paste my email address in there.
or Send file attachment if you dont have Outlook running.

Microsoft article on REMOTE ASSISTANCE here

Very detailed TROUBLESHOOTING RDC instructions:

HOW TO RUN REMOTE DESKTOP CONNECTIONS

Set Up Remote Desktop Web Connection with Windows XP

Troubleshooting REMOTE DESKTOP CONNECTIONS

What's my IP Address?

Windows XP Pro Remote Desktop
configuration, use and troubleshooting tips

How to set up a static IP address on a Windows XP computer

TRY THIS TO CHECK:
Open Internet Explorer
enter the URL http://ipaddress:port/tsweb/
For example, if your IP address is 192.168.1.120,
and you chose the TCP Port 1374,
you would enter the URL http://192.168.1.120:1374/tsweb/

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**** HOW to ACCESS WINDOWS TASK MANAGER taskmgr.exe ****
on REMOTE COMPUTER
CTRL-ALT-END

RESTART YOUR COMPUTER REMOTELY
Start, Run
shutdown -r

This site will give you a free STATIC IP
DynDNS- Keep Connected

Use it with THIS PROGRAM to report  your current IP address